Support
Something not working, or a question about Lookeo? Email us and we’ll get back to you.
Emailhello@lookeo.appTelling us your iPhone model and what you were doing helps us find the problem. Please don’t send photos of yourself.
Common questions
A try-on came out wrong. What can I do?
On the look, tap Broken? Redo free on your newest try-on to make it again at no cost. A try-on that fails doesn’t use one of yours: it’s refunded on its own.
A clear, full-length photo in good light gives the best results.
How do I get my try-ons and looks on a new iPhone?
Sign in with the same Apple account. Try-ons you bought stay with your Lookeo account. Your photos, briefs, looks and try-on pictures come across through iCloud if it’s on.
How do I change my shopping country?
Go to Me → Shopping → Country. Concepts you already have keep the country they were styled in.
How do I stop sharing with AI, or turn off analytics?
In Me → Privacy, open Sharing with AI or switch off Usage analytics. Without sharing, you can still open your concepts, looks and try-ons and shop, but not make new ones.
How do I get a refund for a purchase?
Purchases go through Apple, so refunds do too. Ask for one at reportaproblem.apple.com.
How do I delete a photo or my account?
To delete a photo, long-press it on the Me tab. To delete your account, go to Me and tap Delete account. Unused try-ons are lost.
Your photos and looks aren’t on our servers, so deleting the account leaves them on your iPhone and in iCloud. Delete them in the app first if you want them gone. More in the privacy policy.